Refund Policy

At Hasha, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order if:

• The product is damaged during delivery.

• You received the wrong item.

• The product is defective upon arrival.

To be eligible for a return, the product must be unused, unopened, and in its original packaging.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on opened or used skincare and hair care products unless they are damaged or defective.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed using the original payment method or another agreed-upon method.

Exchanges

If you receive a damaged, defective, or incorrect product, we will gladly replace it at no additional cost.

Return Shipping

If the return is due to our error, we will cover the return shipping costs. Otherwise, return shipping costs may be the customer's responsibility.

Contact Us

If you have any questions about our Refund Policy, please contact our customer support team.